Job Title:   Community Support Worker                                                 Job Status: Temporary Full-Time

Date of Revised Job Description: November 23, 2020                       Reports to: Program Co-ordinator

Location of Job: House of Hope (HOH) Emergency Shelter

This position is currently a temporary position. The shift is 4pm to midnight, 4 days on, 4 days off.

Society Profile:

The Hope and Area Transition Society is a non-profit society in Hope that provides client centered programs/services to individuals and families. Through a trauma-informed approach HATS will offer to clients and the community; services, advocacy, and education to build resiliency, empowerment and inclusion.


The Community Support Worker works as a member of the House of Hope Community Support team. The role of the Team is to patrol the community around the House of Hope location at 650 Old Hope Princeton Way to observe and report any activity that may be out of place in the area.


  • Patrol the surrounding area, create a presence, and observe and report unwanted activity such as trespassing, vandalism etc. The role in NOT to intervene.
  • In a non-judgmental way, direct those that may appear homeless to services such as food and washrooms at the HOH.
  • Hand out literature regarding community services to that that might need further support.
  • Be available to staff at the HOH should there be a situation where they need assistance.
  • Complete a written log of any activities that occurred during the shift.
  • Complete an incident report for any incidents regarding police or ambulance.
  • Other duties as assigned by the Program Co-ordinator.


  • Maintain professional boundaries within the HATS. Code of Ethics and philosophy both internally and externally.
  • Abide by the House of Hope Policy and Procedure Manual.
  • Exercise professional boundaries with guests, and all other community members on and off shift.
  • Upgrade skills through staff and professional development as required.
  • Attend staff meetings as required.

Working Conditions:

This position is a four on four off rotation, Monday to Sunday. The position works out of the House of Hope, but most of the shift will be spent out in the community. There may be required overtime required in emergency situations. 

Physical Demands:

This position will involve a considerable amount of walking, outdoors, in all types of weather. A vehicle may be used in some situations.

Mental Demands:

  • The job involves psychological and mental demands in relation to working with individuals who are impacted by behavioral, mental health and social issues.
  • The job involves verbal and written communication within the agency staff, program participants, and with local agencies. Ability to document and relay information in a concise and efficient manner.
  • The job involves ethical thinking and making sound judgments. Respectful toward individuals regardless of ethnic, religious, socio-economic status, sexual orientation, age, physical or mental ability, is important and is expected. Ability to problem-solve, demonstrate time, organizational, and stress management skills.


  • Education or equivalent work experience in any of the following areas: social work, community social service or mental health an asset.
  • Experience working with those who are homeless, living with mental illness and/or addiction an asset.
  • Excellent and dynamic interpersonal and communication (verbal, non-verbal, written and listening) skills.
  • Knowledgeable in community resources.
  • Understanding of systems that can lead to homelessness and/or poverty.
  • Non-Violent Crisis Intervention certificate an asset.
  • First Aid certificate an asset
  • Must be willing to provide a criminal record check
  • Ability to balance work/life

To apply:

Send your resume with cover letter in confidence to:

Brian Dodd – Program Coordinator