Emergency Shelter Coordinator

Position Title: COORDINATOR, EMERGENCY SHELTER

Reports to: Manager, Housing

Job Location: House of Hope Emergency Shelter

Job Overview

Reporting to the Manager, Housing, the Coordinator, Emergency Shelter assists in the day-to-day management and operations of the Emergency Shelter and Extreme Weather Response programs. The position is responsible for supervising program staff and coordinating program staff schedules to ensure appropriate coverage at all times. The position coordinates and provides direct support to clients living in shelter with an emphasis on consistent, high-quality, trauma-informed services. The Coordinator, Emergency Shelter supports the successful delivery of the emergency shelter programs to ensure that they add the highest possible value to the organization and community.

Organizational Status

Hope & Area Transition Society (HATS) is a non-profit society based in Hope, BC that provides client-centered programs/services to individuals and families. Through a trauma-informed approach, HATS offers housing, advocacy and education to build resiliency, empowerment and inclusion. HATS currently employs over 60 staff members who support its programs and services.

Responsibilities and Duties

Program Supervision:

• Provides active leadership to the staff through supervision, training, and support in accordance with HATS’ mission, principles and values
• Assists the Manager, Housing with regular and on-going supervision of program staff, including delegating tasks, following up on completion of tasks, coaching, and making decisions
• Assists the Manager, Housing with the development, implementation, and analysis of emergency shelter program outcome measures and data collection processes
• Assists the Manager, Housing as needed with the development and implementation of action plans, budgets, and training plans for the programs
• Assists the Manager, Housing with program planning, policy development, oversight, evaluation, facility and technology management, and security
• At the direction of the Manager, Housing Manager, takes responsibility on specific areas of program and facility management
• Ensures that all services are confidential and no information is shared without consent

Program Operations:

• Oversees day-to-day direct service delivery in the emergency shelter programs
• Ensures continual staffing of the facility by coordinating schedules of on-site, on-call, and relief shelter staff and related back-up staff
• Builds and maintains a positive and trusting relationship with clients by being available and approachable, and by listening and responding to clients’ questions and concerns in a timely manner
• Manages shelter waitlist and coordinate room turnovers and new client intakes
• Provides general crisis intervention, information, support, and referrals as well as service coordination
• Ensures all client files and documentation of services are maintained according to policies and procedures
• Maintains a healthy, sanitary, and organized physical environment for staff and residents
• Organizes and manages inventory supplies and program materials
• Coordinates with the Manager, Housing to ensure shelter maintenance and security concerns are addressed in a timely manner
• Communicate and coordinate programming to build community and support clients
• Ensures the safety and well-being of shelter clients and staff
• Ensure compliance with the organization’s policies and procedures
• Provides coverage for frontline staff in cases where other staffing options are not available

Financial Supervision:

• Assists the Manager, Housing to ensure the emergency shelter programs align and remain within budget
• Assists the Manager, Housing with the submission of reports and information as needed for reporting to funders and senior leadership

Human Resources:

• Assists the Manager, Housing with supervision, training, evaluation, and development of the emergency shelter staff
• Coordinates and supports training for all emergency shelter staff
• Manages scheduling as required; ensures all shifts are appropriately staffed and no overtime is accrued without prior approval; monitors staff attendance
• Attends required staff meetings and other related meetings within the community and regionally

Qualifications & Skills

• Post-secondary diploma (1 to 3 years) in social work or a related field
• 1 to 3 years of experience in social work/housing management, including at least one year at a supervisory level
• Non-profit experience is preferred
• Excellent knowledge and experience in the provision of housing support services
• Knowledge of community resources in the Hope and surrounding area, including the Fraser Valley, is an asset
• Knowledge of the impact of homelessness, substance use, abuse and/or violence on diverse communities
• Strong interpersonal and communication skills with the ability to professionally connect with and influence a diverse group of individuals
• Strong leadership skills with the ability to lead projects and work with diverse individuals to identify issues, design solutions, and evaluate results
• Willingness to work flexible hours is required
• Valid BC driver’s license and access to a reliable vehicle is required OR Class 5 driver’s license
• Satisfactory completion of a criminal records check with vulnerable populations is required
• An equivalent combination of education, training and experience will be considered

Competencies

• Self-Awareness: The ability to understand one’s own emotions, thoughts, and values and how they influence behavior across contexts. This includes capacities to recognize one’s strengths and limitations with a well-grounded sense of confidence and purpose.
• Self-Management: The ability to manage one’s emotions, thoughts, and behaviors effectively in different situations and to achieve goals and aspirations. This includes the capacities to delay gratification, manage stress, and feel motivation and agency to accomplish personal and collective goals.
• Social Awareness: The ability to understand the perspectives of and empathize with others, including those from diverse backgrounds, cultures, and contexts. This includes the capacities to feel compassion for others, understand broader historical and social norms for behavior in different settings, and recognize family, school, and community resources and supports.
• Relationship Skills: The ability to establish and maintain healthy and supportive relationships and to effectively navigate settings with diverse individuals and groups. This includes the capacities to communicate clearly, listen actively, cooperate, work collaboratively to problem solve and negotiate conflict constructively, navigate settings with differing social and cultural demands and opportunities, provide leadership, and seek or offer help when needed.
• Responsible Decision-Making: The ability to make caring and constructive choices about personal behavior and social interactions across diverse situations. This includes the capacities to consider ethical standards and safety concerns, and to evaluate the benefits and consequences of various actions for personal, social, and collective well-being.

Job Type: Full-time

Pay: $51,061.00-$64,901.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Schedule:

• Evening shift

Ability to commute/relocate:

• Hope, BC: reliably commute or plan to relocate before starting work (required)

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Work Location: In person