2.4 Evening Support – Transition House


Job Title: Evening Support Worker Job Classification: Transition House Worker – 10

Grid Level: 10-JJEP Wage Grid Date of Revised Job Description: Sept 30, 2020

Location of Job: Jean Scott Transition House Supervisor: Transition House Program Coordinator


Job Summary:

Evening Support Worker works as a member of the Hope and Transition Society providing support through goal setting and guidance, education, information, and referrals to women and their children who are dealing with personal abuse. Support and encourage women and children with goals that have been set by other Support workers.

Job Duties:


  • Provide trauma informed, non-judgmental, supportive, and informative guidance to residents and ensure that residents are supported, and needs are met
  • Assessment of residents and/or potential clients for Society Programs, including appropriate referrals to other Programs and/or agencies to best meet the support needs of the individual.
  • Provide practical and emotional support.
  • Ensure that the goal setting has been established is being followed through.
  • Provide information about abuse, cycles of abuse and its effects and provide alternatives
  • Provide information about other resources and processes, (e.g. legal or justice).
  • Assist women in development of a safety plan.
  • Provide advocacy and accompaniment for residents, potential residents and ex-residents.

Intake of Residents:

  • Screen potential residents according to admission criteria.
  • Arrange arrival of residents to Transition House.
  • Complete intake forms and case notes.
  • Orient residents to Transition House and House guidelines.

Discharge of Residents:

  • Complete discharge forms and case notes.
  • Ensure safety plan has been reviewed.
  • Offer on-going service (e.g. one-on-one support and/or support group if available). Refer to appropriate, ongoing Agency services (eg. PEACE, Second Stage, or Substance Use Services)
  • Assist in arrangement of departure.

Answer Phones:

  • Provide crisis intervention.
  • Provide emotional support and assist in safety planning.
  • Provide information and referrals.
  • Maintain confidentiality according to Policy and Procedure Manual.
  • Screen calls for appropriate referral, Program or individual.
  • Documentation of conversations as per protocol

Record Keeping:

  • Document daily events at Transition House.
  • Maintain statistical information, including Program concerns to be brought forth and reviewed by all staff during staff meetings.
  • Ensure all record keeping for admission/discharge is complete, including demographic information.
  • Maintain records and documents in regard to women using our services, including resident notes, staff communication log, and client files in WISH
  • Report daily output on each client which will be recorded in the client file
  • Maintain up-date on non-admit list.
  • Maintain up-to-date resources/procedures for community agencies and relevant out-of-town resources and services.
  • Maintain women’s resource material, including written material, resource library, update resident cork boards, pamphlets, sign-out items, etc.
  • Complete assigned administrative duties.
  • Brief oncoming staff regarding daily issues for residents, concerns regarding safety to ensure continuity of service, safety of residents and staff and operations of the house
  • Maintain and update house maintenance list and inventory of resources (e.g. Books, videos, meat, etc.).

Maintain Transition House Environment:

  • Create and maintain a safe, warm, and trusting environment.
  • Engage in role modeling of life and social skills to the residents within a program setting.
  • Provide mediation for residents in conflict.
  • Facilitate weekly resident meetings or when required. Review rules, chores, provide a group program activity dependent on dynamics/interest of residents.
  • Work cooperatively with other members of the Transition House team and support one another.
  • Ensure the smooth operation of the common areas of the House and that resident rooms are ready for the next resident.
  • Participate as required in housekeeping, yard maintenance, and food management.
  • Participate in shopping and errands as required, weekly grocery shopping list for residents.
  • Responsible to ensure that Transition House guidelines are followed.
  • Monitor and maintain security of the premises.
  • Report to Program Coordinator any pending concerns regarding safety or repairs.

Children and Parenting:

  • Assist other Support Workers when workload permits.
  • Model non-violent and respectfully parenting approaches.
  • Consult with Program Coordinator any child protection concerns.
  • Provide information and support to mothers regarding parenting, role model healthy parenting techniques
  • Interact with children through play, discussions and inter-active approaches, with the goal to help support the children through their stay in Transition House.


  • Maintain professional boundaries within the H.A.T.S. Code of Ethics and philosophy both internally and externally.
  • Abide by H.A.T.S. Policy and Procedure Manual.
  • Exercise professional boundaries with residents, ex-residents, and other community agencies.
  • Maintain current knowledge of family violence and related issues.
  • Continue to upgrade skills through staff and professional development.
  • Assist in orientation of new staff, training of volunteers and practicum students.
  • Attend bi-weekly staff meetings, staff workshops, and special events.
  • Participate in the coordination of fund-raising events.
  • Seek donations to augment restricted Program budgets
  • Special projects as directed by the Program Coordinator.
  • Other related duties.

Working Conditions:

The job requires working within the Transition House, a communal residential environment. This position will work alone or with minimal supervision.


Technical Skills


Diploma in related human/social services field


One-year recent related experience and/or combination of education and experience in the Social Services Sector either paid or volunteer basis. Knowledge and understanding of guidance, goal setting and appropriate emotional support from a feminist perspective. Ability to work independently with little or no supervision and work well within a team environment.


Trauma Informed Practice, Foundations in Violence Against Women, Domestic Violence Safety Planning, Managing Hostile Interactions


Physical Demands:

The job involves some physical demands in relation to lifting furniture, picking up donations and sorting through donations. Sitting for prolong periods of time with a woman or doing administrative work. House cleaning duties, yard work, and grocery shopping. Occasional transporting of residents within the community.

Mental Demands:

The job involves psychological and mental demands in relation to working with women and children who have been victims of family violence. Listening and supporting a woman for prolonged periods of time. Working within deadlines and working with interruptions. The ability to adapt to unforeseen situations throughout the day.

The job involves verbal and written communication within the staff team and with local agencies. Ability to document and relay information in a concise and efficient manner. The job involves ethical & critical thinking and making sound judgments. Being respectful toward individuals regardless of ethnic, religious, socio-economic status, sexual orientation, gender identity, age, physical or mental ability, is important and is expected. Plus, the ability to problem-solve, demonstrate time, organizational, and stress management skills.

All Staff will possess Emotional Competences; a description of these competences is in the Job Description section of the Policy Manually.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 24-32 per week

Salary: From $32,000.00 per year


  • Casual dress
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care


  • 8 hour shift

Ability to commute/relocate:

  • Hope, BC V0X 1L0: reliably commute or plan to relocate before starting work (preferred)


  • Bachelor’s Degree (preferred)


  • Senior Management Occupations: 1 year (preferred)
  • management: 1 year (preferred)

Application deadline: 2022-04-29
Expected start date: 2022-05-02

Along with resume send a letter of interest indicating how you meet the qualifications stated above to:
The Hope and Area Transition Society
Anna Gladue [email protected]

Closing Date: Open until filled
Only those candidates to be interviewed will be contacted